Refund Policy
At Piximplanet, our goal is to provide high-quality digital products and services. Given the digital and irrevocable nature of our products, we have a strict no-refund policy for completed and delivered orders. However, we understand that exceptional circumstances may arise, and we have outlined our policies below based on product categories.
Digital Downloadable Products (Photoshop Bundles, Lightroom Presets, Plugins, etc.)
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No Refunds:
Due to the instant nature of digital downloads, refunds are not available. All sales are considered final upon purchase.
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Exception:
If a downloaded product is non-functional or corrupt, a refund may be considered on a case-by-case basis. Please report such issues within 7 days of purchase.
Social Media Marketing Services (Campaigns, Followers, Likes, SEO Services)
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Non-Delivery:
If services are not delivered as described or are delayed beyond the estimated timeframe, please contact our support within 7 days to initiate a review.
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Quality Concerns:
If the delivered service does not match the description on our website, provide clear evidence within 7 days, and we will investigate your claims.
Nulled and Licensed Software Products
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No Refunds:
These products are provided with a clear understanding of potential risks. Refunds will not be provided once the product is delivered.
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Functionality Issues:
If the product is unusable and it's not due to incorrect installation or compatibility issues, please contact support within 7 days of purchase.
Service-Specific Policies
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Google Cloud Storage, Premium Accounts:
Due to the nature of these services, no refunds will be provided once access has been granted.
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Backlink Services:
Refunds are not possible once the service has commenced. If you have concerns about the quality or effectiveness, contact support for adjustments or improvements.
General Policy Notes
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Refund Abuse:
We reserve the right to refuse refunds if we detect unreasonable or abusive requests.
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Changes to Refund Policy:
Piximplanet reserves the right to modify this policy at any time without prior notice. It's your responsibility to review the policy periodically.
Cancellation Policy
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You may request cancellation of a campaign or service before it has been activated. Once the service has commenced, we cannot offer cancellations or refunds.
Refund Policy Summary for Piximplanet
No Refunds on Services and Digital Products: Once an order is completed and delivered, we do not offer refunds due to the non-tangible, irrevocable nature of our social media marketing campaigns and digital media products. We encourage customers to review service descriptions carefully and contact our support team for clarifications before making a purchase.
Support for Issues: If there are problems with any services or digital products, please file a support ticket. Our team is committed to resolving issues efficiently within 24-72 hours.
Exceptions for Refunds:
- Non-Delivery: If a service or digital product is not delivered as promised, please report this within 7 days for a potential refund.
- Product Not as Described: If the delivered product significantly deviates from the description, report this with clear evidence within 7 days.
- Unusable Product: Refunds may be considered on a case-by-case basis if the digital product downloaded is completely unusable and not due to customer error.
Customer Understanding: It is crucial for customers to understand this policy and the nature of the products before purchasing. Refunds will not be granted if a customer decides not to use the purchased product after delivery.
Contact Us: For further questions or assistance, reach out to our support team at [email protected]. We are here to assist and ensure you understand and are satisfied with your purchases.
Refund in situations
Non-delivery of the product
In some cases, the process times may be slower, and it may take a little longer for your orders to be completed. If you encounter any issues, we recommend that you contact us for assistance. Claims for non-delivery must be submitted to our support department in writing within seven days from the order placing date. Otherwise, the campaign will be considered completed.
Product not-as-described
If you encounter any issues where the purchased product is not as described on our website, such issues should be reported to our support department within seven days from the date of purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Cancellation Policy
FAQs
No, we do not issue refunds for changes of mind or for completed campaigns. It is your responsibility to understand our policy before placing an order.
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Our campaigns are designed to achieve the goals outlined in the campaign description on our website. However, if you are not satisfied with the results, please contact our support team within seven days from the date of purchase. We will review your case and determine whether a refund is warranted based on our policy.
Refunds are typically processed within 7-10 business days of approval. However, please note that it may take longer for the refund to appear on your account, depending on your payment provider.
In case you would like to cancel a campaign after it has been initiated, please contact our support team immediately. Depending on the status of the campaign, we may or may not be able to cancel the campaign. If we are unable to cancel the campaign, no refund will be issued.
If you suspect that someone else has used your account to make a purchase, please contact our support team immediately. We will investigate the issue and take appropriate action, which may include issuing a refund if warranted. However, please note that we reserve the right to refuse a refund if we suspect that our policy is being abused.