Refund Policy

Our goal is to provide quality digital services that meet the needs and expectations of our customers. We understand that situations may arise that require a refund, and we want to make sure that our refund policy is clear and transparent. Please read the following information carefully before making a purchase.

Overview

At Piximplanet, we provide non-tangible and irrevocable social media marketing campaigns and services. Due to the nature of these services, we do not offer refunds once an order is completed and the product is delivered. It is important for customers to understand and agree to this policy before making a purchase from our site.

We highly recommend that customers thoroughly review our services and their descriptions before making a purchase. If you have any questions or concerns, please reach out to our Support Team, and we will be glad to provide clarification and guidance.

In the event that you encounter any issues with the social media services provided, we encourage you to open a support ticket in our support desk. Our dedicated team will make every effort to address and resolve any problems in a timely manner.

Please note that refunds will not be granted based on a decision to discontinue or no longer use the purchased social media services. We stand behind the quality and effectiveness of our services and are committed to assisting you in achieving your social media goals.

If you have any further questions or concerns regarding our refund policy or our social media services, please do not hesitate to contact us.

At Piximplanet, we offer non-tangible and irrevocable social media marketing campaigns. Therefore, we do not provide refunds once an order is completed and the product is delivered. It is essential for customers to understand and acknowledge this policy before making any purchases from our site.

We encourage customers to open a support ticket in our support desk if they encounter any issues. Our Support Team will make every effort to assist and resolve the problem within 24-72 hours. We strive to provide timely and efficient support to address any concerns you may have.

Please note that digital media, such as software, is instantly downloadable upon purchase. Due to the nature of these products, there is no trial or grace period, and all sales are considered final. Refunds cannot be provided for digital downloads.

However, if the product you downloaded from our website is completely unusable, we may consider a refund on a case-by-case basis. It is important to understand that requesting a refund will result in a ban from our site.

Refunds will not be granted solely based on the decision not to use the purchased products. We stand behind the quality of our products and are committed to helping you resolve any issues you encounter. We expect customers to have a clear understanding of their purchase and its purpose.

Please be aware that certain offers may include a non-refundable clause, which will be clearly visible or linked from the offer page.

If you have any further questions or require assistance, please do not hesitate to contact us.

However, we understand that exceptional circumstances can arise in the nature of the products we offer. Therefore, we do honor requests for refunds on the following grounds:

Refund in situations

Non-delivery of the product

In some cases, the process times may be slower, and it may take a little longer for your orders to be completed. If you encounter any issues, we recommend that you contact us for assistance. Claims for non-delivery must be submitted to our support department in writing within seven days from the order placing date. Otherwise, the campaign will be considered completed.

Product not-as-described

If you encounter any issues where the purchased product is not as described on our website, such issues should be reported to our support department within seven days from the date of purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for choosing Piximplanet for your social media marketing needs.

Cancellation Policy

In case you would like to cancel a campaign after it has been initiated, please contact our support team immediately. Depending on the status of the campaign, we may or may not be able to cancel the campaign. If we are unable to cancel the campaign, no refund will be issued.

Changes to the Refund Policy

Piximplanet reserves the right to modify or amend this Refund Policy at any time, with or without notice. It is your responsibility to check the Refund Policy periodically for changes. Your continued use of our website and services following the modifications or amendments to the Refund Policy constitutes your acceptance of such modifications or amendments.

Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [email protected]. Our support team will be happy to assist you with any questions or issues you may have.

FAQs

Can I get a refund if I change my mind about a campaign I ordered?

No, we do not issue refunds for changes of mind or for completed campaigns. It is your responsibility to understand our policy before placing an order.

What if I don't receive my order?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

What if I am not satisfied with the campaign results?

Our campaigns are designed to achieve the goals outlined in the campaign description on our website. However, if you are not satisfied with the results, please contact our support team within seven days from the date of purchase. We will review your case and determine whether a refund is warranted based on our policy.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days of approval. However, please note that it may take longer for the refund to appear on your account, depending on your payment provider.

Can I cancel a campaign after it has been initiated?

In case you would like to cancel a campaign after it has been initiated, please contact our support team immediately. Depending on the status of the campaign, we may or may not be able to cancel the campaign. If we are unable to cancel the campaign, no refund will be issued.

What if I suspect someone else has used my account to make a purchase?

If you suspect that someone else has used your account to make a purchase, please contact our support team immediately. We will investigate the issue and take appropriate action, which may include issuing a refund if warranted. However, please note that we reserve the right to refuse a refund if we suspect that our policy is being abused.

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