Contact & 24/7 Support

Contact Us & 24/7 Priority Support Desk

Chat live with Riya and our AI Assistant in 0 seconds, or submit a priority support ticket for order, payment, and warranty assistance.

24/7 Live Specialist & Priority Ticket Desk

Contact Us & 24/7 Priority Support Desk

Chat live with Riya and our AI Assistant in 0 seconds, or submit a priority support ticket for order, payment, and warranty assistance.

Browse Store CatalogMy Purchases Vault
Store Domain: https://piximplanet.comFulfillment Mode: 100% Electronic Vault Delivery (/downloads/)Support Desk: [email protected] · 24/7 Live Chat

Live Support Chat

Instant (24/7)

Click the bottom-right Live Support button anytime to chat with our AI Assistant or connect live with Riya.

Priority Ticket SLA

2โ€“4 Hours

Tickets submitted through the form below generate an instant tracking ID (PP-SUP-XXXXXX) and priority response.

Grievance Officer

Riya Sharma

Designated DPDP & Consumer Grievance Officer โ€” 24h ticket acknowledgement and 7-business-day resolution SLA.

Direct Desk & Phone

+91 98114 27635

Email [email protected] or message our New Delhi operations desk for billing, order, or privacy help.

01. Submit a Priority Support, Privacy or Grievance Ticket

Instant Ticket ID

Fill out the form below to send a priority ticket directly to our support desk or Designated Grievance Officer. You will receive an instant tracking reference number (PP-SUP-XXXXXX) right on this screen:

02. Faster Instant Channels & Self-Service

0-Second Help
  • Chat Live with Riya (Support Specialist): Click Open Live Support Chat → (or the purple launcher at the bottom-right corner of any page) to talk to our AI Assistant or connect live with Riya. You can also upload payment or error screenshots directly inside the chat using the ๐Ÿ“ท button!
  • Check Existing Order & Vault Credentials: Signed-in buyers can view their live 24-hour delivery countdown timer, reveal encrypted login credentials, or click Report Problem anytime inside My Purchases (/downloads/).
  • Store Wallet & Instant Credits: Check your 1:1 INR balance and transaction ledger at My Wallet (/wallet/).
  • 1-Click Consent Withdrawal & Privacy Controls: Manage email preferences or request account erasure anytime from Account Settings (/account-settings/) or select DPDP Data Privacy / Consent Withdrawal in the form on this page.

03. Designated Grievance Officer (เคถเคฟเค•เคพเคฏเคค เค…เคงเคฟเค•เคพเคฐเฅ€) & Legal Store Identity

DPDP Act Section 13 & E-Commerce Rules

In accordance with India's Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, and the Consumer Protection (E-Commerce) Rules, below are the complete contact details of our Legal Store Operations Desk and Designated Grievance Officer:

Compliance RequirementOfficial Published Details
Designated Grievance & Data Protection OfficerRiya Sharma — Designated Grievance & Data Protection Officer, PiximPlanet Official Store
Official Grievance & Privacy Email[email protected] (Include your Order # or Ticket ID PP-SUP-XXXXXX for priority escalation)
Direct Phone / WhatsApp Escalation Line+91 98114 27635 (Monโ€“Sat, 10:00 AM โ€“ 7:00 PM IST; 24/7 online ticket & live chat desk)
Legal Store Identity & Operations AddressPiximPlanet Official Store (https://piximplanet.com) — Digital Commerce Operations Desk, Connaught Place, New Delhi – 110001, India
Guaranteed Grievance Resolution SLAAcknowledgement within 24 Hours · Full Resolution within 7 Business Days (strictly within the 15-day statutory ceiling)