Every subscription purchased on PiximPlanet comes with our 100% Full-Term Replacement Warranty Shield. Unlike grey-market sellers who only guarantee "first login," PiximPlanet protects your plan for every single day of your purchased duration:

• Unexpected Workspace or Plan Tier Drop: If your upgraded seat or plan loses its active tier status before your expiry date, we re-provision or replace your seat free of charge.
• Vault Login / Authentication Error: If a Dedicated Vault Account credential stops authenticating (and you have not altered the master security settings), our team repairs the login or issues a fresh working vault account.
• Premature Quota Lock or Corrupted Download File: If a subscription fails to refresh its scheduled quota as stated on the product page, or if a downloadable archive fails to extract, we replace it at zero cost.

When you first place a subscription order, your order card on My Purchases (/downloads/) enters the 24-Hour Provisioning Queue while our engineering desk sets up your seat.

• During the First 24 Hours (While `PROCESSING`): The Report Problem button stays intentionally locked and displays your live countdown timer so duplicate tickets aren't opened while your account is actively being configured.
• Automatic Unlock Upon Delivery (or SLA Expiry): The exact moment your order status changes to DELIVERED / COMPLETED (typically within 15–60 minutes) — OR if the 24-hour countdown timer ever reaches 00:00:00 — the Report Problem button unlocks automatically.

• Step 1 — Open Your Vault: Go to My Purchases (/downloads/) and locate your active subscription card.
• Step 2 — Click "Report Problem" or Open Live Chat: Click the Report Problem button on your order card to submit an instant warranty ticket, OR open the bottom-right Live Support Chat and use the 📷 Attach Screenshot button to send Riya a screenshot of the error message you see.
• Step 3 — Receive Replacement or 1:1 Wallet Credit: Our provisioning desk verifies the issue and updates your /downloads/ vault with repaired/fresh credentials within 2–12 hours (or credits your /wallet/ 1:1 in INR if a replacement cannot be sourced).

• Changing Shared Admin/Billing Settings: Attempting to change the master organization billing method, workspace admin roles, or recovery phone/email on a Dedicated Vault Account.
• Public Credential Sharing or Reselling: Sharing your vault login across multiple people, posting credentials in public Telegram/Discord groups, or reselling sub-accounts.
• Abusive Bot Scraping / Proxy Farming: Running automated API-proxy resale servers or credential-stuffing scripts that trigger upstream provider abuse bans.